Dart Health Fulfillment Policy

Last Updated: 01/25/25

At Dart Health, we are committed to providing our customers with seamless access to our AI documentation review products. This Fulfillment Policy outlines how our services are delivered, what customers can expect, and how to contact us for support.

1. Service Delivery

Dart Health provides Software-as-a-Service (SaaS) products designed to assist healthcare organizations in reviewing and managing documentation. Our services are delivered as follows:

• Instant Access: Upon successful payment, customers will receive immediate access to their services/product(s) via their Dart Health account manager.
• Account Setup: Customers will receive an email with instructions to set up their account and access the platform.
• Subscription Services: For subscription-based plans, access will be granted immediately and will renew automatically according to the chosen billing cycle (monthly or annually).

2. Digital Product Fulfillment

Since Dart Health offers digital products, there is no physical shipment involved. All products and services are delivered electronically through our secure online platform.

• Access: Customers can access their purchased services by logging into their Dart Health account.
• Confirmation: A confirmation email with access details will be sent to the email address provided during checkout.

3. Customer Responsibilities

To ensure a smooth fulfillment process, customers must:

• Provide accurate and complete information during the signup and payment process.
• Ensure their email address is valid and able to receive emails from Dart Health.
• Contact Dart Health support immediately if they do not receive access to their purchased product(s) within 24 hours of payment.